FAQs

1. How can I contact Blisshme?

You can contact us using the details below:

KvK-number: 73376740
BTW-number: NL859496750B01

Email: support@blisshme.nl
Phone: +31 6 2030 4265
Address: Klaasstraat 36, Venlo 5911 JR, Netherlands
Business Hours: Monday–Friday, 9:00 AM–5:00 PM CEST

2. What payment methods do you accept?

We accept secure payment methods shown at checkout, which may include Visa, Mastercard, American Express, Discover, PayPal, and other available checkout options where supported.

3. When will I be charged?

Payment is due when you place your order. Depending on the payment provider, payment may be charged immediately or authorized and captured shortly after order confirmation.

4. Where do you ship?

We currently ship within the Netherlands.

5. How much does shipping cost?

We offer free shipping across the Netherlands.

6. How long does order processing take?

Orders are typically processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays are usually processed on the next business day.

7. How long does delivery take?

Estimated standard delivery time is 5–7 business days after dispatch.

Delivery times are estimates and may vary depending on courier service, public holidays, peak periods, and delivery location.

8. Will I receive tracking information?

Yes, where tracking is available, we will send tracking details after your order has been dispatched.

Please allow a short time for tracking updates to appear.

9. What if I entered the wrong shipping address?

Please contact us as soon as possible at support@blisshme.nl.

We will try to help, but we cannot guarantee address changes once an order has been processed or shipped.

10. What is your return policy?

Return requests must be submitted within 30 days of delivery, unless a longer period is required by applicable law or clearly stated on our website.

Items must meet our return eligibility conditions.

11. Who pays for return shipping?

Customers are responsible for return shipping unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

12. Do you charge a restocking fee?

No. We do not charge a restocking fee for approved returns.

13. When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after approval.

Your bank or payment provider may take additional time to post the refund.

14. What should I do if I receive a damaged, defective, or wrong item?

Please contact support@blisshme.nl as soon as possible with your order number and clear photos where available.

We will review the issue and assist with an appropriate solution.

15. Do you offer exchanges?

We do not currently offer direct exchanges.

If eligible, you may return the original item and place a new order.

16. Do you store full payment card details?

No. Payments are handled through secure payment providers. Blisshme does not store full payment card details.

17. Can I cancel my order?

Please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to cancel it.

If the order has already shipped, the return process will apply after delivery, subject to applicable law.